The Process for Assessing Your Phone and Internet Connectivity Requirements by Mark Allen
1. Assess client voice and data needs
Our first step is always to develop a thorough understanding of our clients' telecom needs, both present and future. This serves as the lens through which Sandler Partners assesses current provider relationships, and it informs any recommended changes. This initial meeting also serves as our opportunity to gather invoices and contracts from current providers to initiate the audit.
2. Audit current local, long distance and data invoices and contracts
Sandler Partners can often exact substantial savings from existing providers through the audit process. This includes identifying and rectifying any current billing errors, eliminating unauthorized or extraneous fees, and identifying rate reduction opportunities with the clients' current provider(s). Sandler Partners will manage all communication and negotiation with the provider.
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3. Identify alternative suppliers for the clients' telecom services
Sandler Partners maintains relationships with over 30 preferred telecom providers which we screen with consideration of quality, cost, service capability, and the financial stability of the provider. Our analysts match our clients' needs with the optimal preferred vendors to form our recommendation.
4. Provide a formal recommendation/implementation
After Sandler Partners presents the recommendation document, we implement approved changes on behalf of our clients, both with existing vendors, and any new vendors which may be added to the mix.
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5. Monthly analysis of client bills with consideration for changes in the voice and data market
Sandler Partners continues to analyze our clients' invoices and contracts after the recommendation is implemented to ensure that they capitalize on opportunities that the fluctuating market presents.
Mark is the Chief Revenue Officer for SCT Product Sales, Inc.
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